FAQs

We’ve collected answers to some of the most frequently asked questions about Family Link. If you’re already using the app and have a question of your own, you can check out our Help Center for more information.

How it works
Expand All Collapse All
  • How does Family Link work?

    The Family Link app from Google helps you stay in the loop as your child explores on their Android device. Family Link lets you create a Google Account for your child that’s like your account, while also helping you set certain digital ground rules for your family.

    With a Google Account, your child will be able to use Google’s broad ecosystem of services for the first time. Here’s how it works: First, your child will need a new device that runs Android Nougat (7.0) or higher. Then, download Family Link onto your device (Android or iPhone) and create a Google Account for them through the app. Finally, sign them into their new device, and you can then use Family Link to help you:

    • Manage the apps your child can use - Approve or block the apps your child wants to download from the Google Play store.

    • Keep an eye on screen time - See how much time your child spends on their favorite apps with weekly or monthly activity reports, and set daily screen time limits.

    • Set device bedtime - Remotely lock your child’s device when it’s time for bed, or time to take a break.

  • Does Family Link block all inappropriate content for my children?

    No. Family Link does not block inappropriate content, but some apps may have their own filtering options. Certain Google apps like Search and Chrome have filtering options that you can find in Family Link. We recommend reviewing app settings, and the settings and tools Family Link offers, to decide what is right for your family.

    Family Link is just one tool to help your family navigate technology. To find out other ways to help your children make smart choices when using their device, check out these tips for families.

  • Can parents use Family Link on Android?

    Yes. Parents can run Family Link on Android devices running KitKat (4.4) and higher.

  • Can parents use Family Link on iOS?

    Yes. Parents can run Family Link on iPhones running iOS 9 and higher.

  • Can parents use Family Link on a web browser?

    Parents can manage some of their child's account and device settings on a web browser. Other features, like managing the apps your children can use and setting screen time limits, require the Family Link app for Android or iOS.

  • Can children use Family Link on Android?

    Yes. Children can run Family Link on Android devices running Nougat (7.0) and higher (check your Android version), along with the following Marshmallow devices:

    • Alcatel Dawn

    • Alcatel Fierce 4

    • Alcatel Pixi Unite

    • LG K3

    • LG Stylo 2 Plus

    • LG X Power

    • Samsung Galaxy Luna

    • Samsung Galaxy Tab A

    • Sony Xperia X

  • Can children use Family Link on iOS?

    Family Link is not available for children on iOS at this time.

  • How long does it take to set up a child’s device and Google account?

    You should plan to budget about 30 minutes to set up your child’s Google Account and Android device.

Accounts
Expand All Collapse All
  • Why am I charged a fee to create a Google Account for my child?

    In order to comply with child privacy regulations, we're required to obtain verifiable parental consent before collecting personal information from children. A small one-time credit card charge serves as verification that you, as the parent, gave your consent. Payment is required so that you have the chance to see the payment on your credit card statement and object if consent was improperly provided.

  • Is there a minimum age for a child to have a Google Account managed with Family Link?

    No. It’s up to you to decide when your child is ready for their first Android phone or tablet.

  • Will my child see ads while signed into their Google account?

    Yes, Google's services are ad-supported and your child may see ads when using our products.

  • Why can’t children over 13 use Family Link?

    Family Link only works with Google accounts for children under 13 created via the Family Link app. Once a child turns 13, they can continue to use Family Link if they choose to do so. Teens with existing accounts, however, are not eligible to be managed by Family Link at this time.

  • Can Family Link manage “regular” Google accounts?

    No. Family Link can only manage Google accounts for children under 13.

  • Can I use my account I got through school or work to manage my family?

    No. Accounts provided through work or school cannot be used to manage a family group. You can use a personal Google Account, such as your Gmail account, to create an account for your child and manage it with Family Link.

  • Why do you only allow children to have one account installed on their device?

    This restriction helps us maintain important product behaviors. For example, if another account was present on the device, children could switch to that account to download apps from Play without parent approval.

  • What happens when my child turns 13?

    When your child turns 13, they have the option to graduate to a normal Google Account. Before a child turns 13, parents will get an email letting them know their child will be eligible to take charge of their account on their birthday, so you can no longer manage their account. On the day they turn 13, children can choose whether they want to manage their own Google Account or continue to have their parent manage it for them. For more information, check out our Help Center.

Setting up Family Link

Before downloading the app, learn more about what devices are compatible with Family Link and what you'll need to set up an account for your child.

Get Started
android phone