FAQs

We’ve collected answers to some of the most frequently asked questions about Family Link. If you’re already using the app and have a question of your own, you can check out our Help Center for more information.

How it works
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  • How does Family Link work?

    The Family Link app from Google helps you stay in the loop as your kid explores on their Android device. Family Link lets you create a Google Account for your kid that’s like your account, while also helping you set certain digital ground rules for your family.

    With a Google Account, your kid will be able to use Google’s broad ecosystem of services for the first time. Here’s how it works: First, your kid will need a new device that runs Android Nougat (7.0) or higher. Then, download Family Link onto your device (Android or iPhone) and create a Google Account for them through the app. Finally, sign them into their new device, and you can then use Family Link to help you:

    • Manage the apps your kid can use - Approve or block the apps your kid wants to download from the Google Play store.

    • Keep an eye on screen time - See how much time your kid spends on their favorite apps with weekly or monthly activity reports, and set daily screen time limits.

    • Set device bedtime - Remotely lock your kid’s device when it’s time for bed, or time to take a break.

    If you’re a parent in the US with a kid under 13, you can request an invite to the Family Link early access program. After receiving an invite, download and try out the Family Link app.

  • Does Family Link block all inappropriate content for my kids?

    No. Family Link does not block inappropriate content, but some apps may have their own filtering options. Certain Google apps like Search and Chrome have filtering options that you can find in Family Link. We recommend reviewing app settings, and the settings and tools Family Link offers, to decide what is right for your family.

    Family Link is just one tool to help your family navigate technology. To find out other ways to help your kids make smart choices when using their device, check out these tips for families.

  • Can parents use Family Link on Android?

    Yes. Parents can run Family Link on Android devices running KitKat (4.4) and higher.

  • Can parents use Family Link on iOS?

    Yes. Parents can run Family Link on iPhones running iOS 9 and higher.

  • Can kids use Family Link on Android?

    Yes. Kids can run Family Link on Android devices running Nougat (7.0) and higher (check your Android version), along with the following Marshmallow devices:

    • Alcatel Dawn

    • Alcatel Fierce 4

    • Alcatel Pixi Unite

    • LG K3

    • LG Stylo 2 Plus

    • LG X Power

    • Samsung Galaxy Luna

    • Samsung Galaxy Tab A

    • Sony Xperia X

  • Can kids use Family Link on iOS?

    Family Link is not available for kids on iOS at this time.

Early Access Program
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  • Who is eligible to apply to the Family Link early access program?

    At this time, Family Link is available by invitation only to parents of kids under 13 years old. To get started, you’ll need:

    • To create a Google Account for your kid through Family Link.

    • A compatible Android device for your kid*.

    • Your own device (Android or iPhone).

    • Your own Google Account.

    • To be in the U.S.

    *Requires an Android phone running Nougat (7.0) or higher.

  • How do I get an invitation?

    Start by answering a few questions for us to see if you’re eligible. If you meet the eligibility criteria for the program, we’ll send you an invite soon. We're expanding slowly so we have the opportunity to listen to and address user feedback along the way.

  • What do I do after I get an invitation?

    You’ll get an invitation at the Gmail address you provided during sign up, with a link to download Family Link from the Google Play store. Once you’ve opened the app, you’ll receive instructions on how to set up your kid’s device and Google account.

  • How long does it take to set up a kid’s device and Google account?

    You should plan to budget about 30 minutes to set up your kid’s Google Account and Android device.

Accounts
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  • Is there a minimum age for a kid to have a Google Account created through Family Link?

    No. It’s up to you to decide when your kid is ready for their first Android phone or tablet.

  • Will my kid see ads while signed into their Google account?

    Yes, Google's services are ad-supported and your child may see ads when using our products.

  • Why can’t kids over 13 use Family Link?

    Family Link only works with Google accounts for kids under 13 created via the Family Link app. Once a kid turns 13, they can continue to use Family Link if they choose to do so. Teens with existing accounts, however, are not eligible to be managed by Family Link at this time.

    • Can Family Link manage “regular” Google accounts?

      No. Family Link can only manage Google accounts for kids under 13. These accounts can only be created via Family Link.

    • Why am I charged a fee to create a Google Account for my kid?

      In order to comply with federal privacy regulations, we're required to obtain verifiable parental consent before collecting personal information from children, and credit cards are one of the FTC’s approved methods. The thirty cent charge serves as verification that you, as the parent, gave your consent. Payment is required so that you have the chance to see the payment on your credit card statement and object if consent was improperly provided.

    • Can I use my account I got through school or work to manage my family?

      No. Accounts provided through work or school cannot be used to manage a family group. You can use a personal Google Account, such as your Gmail account, to create an account for your kid and manage it with Family Link.

    • Why do you only allow kids to have one account installed on their device?

      This restriction helps us maintain important product behaviors. For example, if another account was present on the device, kids could switch to that account to download apps from Play without parent approval.

    • What happens when my kid turns 13?

      When your kid turns 13, they have the option to graduate to a normal Google Account. Before a kid turns 13, parents will get an email letting them know their kid will be eligible to take charge of their account on their birthday, so you can no longer manage their account. On the day they turn 13, kids can choose whether they want to manage their own Google Account or continue to have their parent manage it for them. For more information, check out our Help Center.

    Get Started

    Family Link is available by invitation only to parents of kids under 13 years old. To get started, you’ll need:

    • To create a Google Account for your kid through Family Link.

    • A compatible Android device for your kid*.

    • Your own device (Android or iPhone).

    • Your own Google Account.

    • To be in the U.S.

    Request Invite
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