FAQs

We’ve collected answers to some of the most frequently asked questions about Family Link. If you’re already using the app and have a question of your own, you can visit our Help Centre for more information.

How it works

How does Family Link work?

The Family Link app from Google helps parents stay in the loop as their child or teenager explores on their Android device. It also lets parents set certain digital ground rules for their family.

First, a child/teenager will need a compatible device (see which devices work with Family Link). Then, parents can start by downloading Family Link onto their own device (Android or iPhone).

If a child/teenager already has an account, Family Link will take their parents through linking their account to their child’s account. As part of that process, the child/teenager may also need to download the Family Link (child/teenager) app on their phone to complete the process of linking the accounts.

Parents can also use Family Link to create a Google Account for a child under the age of 13 (or the applicable age in your country). Once complete, children can sign in to their device with their new account.

Once the accounts have been linked, parents can use Family Link to help them do things like keeping an eye on screen time and managing the content that they use.

Does Family Link block all inappropriate content for my children?

No. Family Link does not block inappropriate content, but some apps may have their own filtering options. Certain Google apps, such as Search and Chrome, have filtering options that you can find in Family Link. For parents of teenagers aged 13 and over, Restricted mode in YouTube is an optional setting that can be used to help screen out potentially mature content. Please note that these filters are not perfect, so explicit, graphic or other content that you may not want your child to see does sometimes make it through. We recommend reviewing app settings, and the settings and tools offered by Family Link, to decide what is right for your family.

Can parents use Family Link on Android?

Yes. Parents can run Family Link on Android devices running KitKat (4.4) and higher.

Can parents use Family Link on iOS?

Yes. Parents can run Family Link on iPhones running iOS 9 and higher.

Can parents use Family Link on a web browser?

Parents can manage some of their child's account settings on a web browser. Other features, such as setting screen-time limits, require parents to have the Family Link app on Android or iPhone.

Can children or teenagers use Family Link on Android?

For best results, we recommend that children or teenagers should use Android devices running version 7.0 (Nougat) or higher. Devices running Android versions 5.0 and 6.0 (Lollipop and Marshmallow) may also be able to run Family Link. To find out more, please visit our Help Centre.

Can children/teenagers use Family Link on a Chromebook (ChromeOS)?

Children and teenagers can sign in to their Google Account on Chromebooks. Parents can do things like managing their child’s Chromebook and account settings, as well as setting website restrictions. Learn more here.

Can children/teenagers use Family Link on iOS and web browsers?

Children and teenagers can sign in to their Google Account on iOS devices and web browsers with a parent’s consent. Parents can continue to manage some of their child's account settings, and these settings will apply when the child is signed in and using Google apps and services on an iOS device or on the web. Other features in the Family Link app, such as managing the apps that your children can use and setting screen-time limits, will not be available to parents while the child is using an iOS device or signed in on the web. Learn more about children/teenagers signing in on iOS devices and web browsers.

How long does it take to set up a child’s device and Google Account?

You should allow about 15 minutes to set up your child’s Google Account and Android device.

Accounts

Is there a minimum age for a child to have a Google Account managed with Family Link?

No. It’s up to you to decide when your child is ready for their first Android phone or tablet.

Will my child see ads while signed in to their Google Account?

Yes, Google's services are supported by ads, and your child may see ads when using our products.

Can I use Family Link to supervise my teenager?

Yes, Family Link can be used to supervise teenagers (children over the age of 13, or the applicable age of consent in your country). Unlike children under the age of consent, teenagers have the ability to stop supervision at any time, but if they do, you will be notified, and their devices will be temporarily locked and unusable.

Can I use the account that I have through school or work to manage my family?

No. Accounts provided through work or school cannot be used to manage a family group. You can use a personal Google Account, such as your Gmail account, with Family Link.

Why do you only allow managed children to have one Google Account installed on their supervised devices?

This restriction helps us maintain important product behaviour. For example, if another account was present on the device, children could switch to that account to download apps from Play without parental approval.

What happens when my child turns 13 (or the applicable age in your country?)

When your child turns 13 (or the applicable age in your country), they have the option to upgrade to a normal Google Account. Before a child turns 13, parents will get an email letting them know that their child will be eligible to take charge of their account on their birthday, after which you will no longer be able to manage their account. On the day when they turn 13, children can choose whether they want to manage their own Google Account or continue letting their parents manage it for them. If your child chooses to take charge of their account, but you would still prefer to stay in the loop, Family Link’s supervision tools can be re-enabled with the Family Link (child/teenager) app on their device. For more information, please visit our Help Centre.